Refund Policy

1. No Refund Policy

Deckflo operates a strict no-refund policy for all subscription plans and digital services. Due to the nature of our digital product and the immediate access provided to AI-powered features, premium templates, and collaboration tools upon payment, we do not offer refunds for any reason, including but not limited to:

• Change of mind after purchasing a subscription
• Failure to use the Service during the subscription period
• Dissatisfaction with AI-generated content quality
• Inability to use the Service due to your own technical limitations (internet, browser compatibility, etc.)
• Purchasing the wrong subscription tier
• Forgetting to cancel before a renewal date

2. Subscription Cancellation

While we do not offer refunds, you may cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will continue to have access to all paid features until the billing period expires
• No further charges will be made to your payment method after cancellation
• Your account will automatically revert to the Free tier at the end of the paid period
• Your content and data will be preserved and accessible under the Free tier limitations

To cancel your subscription, you may do so through your account settings or by contacting us at the email address below. We recommend canceling at least 48 hours before your next billing date to ensure the cancellation is processed in time.

3. Free Tier Recommendation

We strongly encourage all users to explore Deckflo's free tier before committing to a paid subscription. The free tier provides access to core features including:

• AI-powered content generation (with usage limits)
• Basic templates for presentations, flowcharts, and infographics
• Full editing capabilities
• Export functionality

This allows you to evaluate whether Deckflo meets your needs before making any financial commitment.

4. Billing Disputes

If you believe you have been charged in error (e.g., duplicate charge, charge after successful cancellation), please contact us immediately at the email address below with:

• Your account email address
• The date and amount of the charge in question
• A description of the issue
• Any relevant transaction or receipt details

We will investigate billing errors promptly and, if a genuine error is confirmed, issue a correction within 14 business days. Billing error corrections are made at our sole discretion and do not constitute a general exception to our no-refund policy.

5. Service Interruptions

In the event of extended, unplanned service outages (exceeding 72 consecutive hours) that materially prevent you from using the Service, we may, at our sole discretion, offer account credits or extend your subscription period. This does not constitute a refund and is provided as a courtesy.

6. Plan Changes

If you upgrade from one plan to another (e.g., Pro to Team), the price difference will be prorated for the remainder of your current billing period. Downgrading from a higher-tier plan will take effect at the end of the current billing period, and no partial refund or credit will be issued for the remaining time on the higher-tier plan.

7. Chargebacks

If you initiate a chargeback or payment dispute through your bank or payment provider instead of contacting us first, we reserve the right to immediately suspend or terminate your account. We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.

8. Account Termination by Us

If we terminate your account due to a violation of our Terms and Conditions, no refund will be provided for any remaining subscription period. We reserve the right to terminate accounts that violate our acceptable use policies.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Changes will apply to purchases made after the effective date of the updated policy.